Technical Product Support Specialist

About Us
At Creditsafe, we value customer focus, trust, respect, and innovation. Our culture promotes growth, learning, and well-being for everyone. Over the past 20 years, we’ve created a supportive environment where new talent is welcomed and guided to achieve their full potential.

Our team powers business decisions for over 100,000 companies worldwide. We work hard to foster a welcoming environment where everyone can thrive. With offices in 14 countries and a diverse team, we learn from each other to solve complex problems. Twice featured in The Sunday Times ‘100 Best Companies to Work For,’ Creditsafe is proud to help our people build long-term careers.

The Team
Our Group Product Support team, based in Cardiff and remotely worldwide, provides advanced support for customer queries. You will work with Product Managers and technical teams to resolve challenging issues. The team is a critical part of improving our customer experience.

What You Will Do
In this role, you will:

• Provide functional and technical support for Creditsafe products
• Ensure customer expectations are met by managing queries and meeting key Service Level Agreements (SLAs)
• Act as the voice of the customer by testing new products, suggesting improvements, and collaborating with teams to implement them
• Become an expert on our Connect API to answer queries from internal and external users
• Help design, test, and improve new product features
• Create knowledge articles, videos, and other materials to support our customers
• Promote continuous improvement and best practices within the department

You may also be asked to take on additional tasks that support the team's goals.

What We Are Looking For
You will thrive in this role if you:

• Have a bachelor’s degree or relevant practical experience
• Are comfortable taking ownership of tasks to ensure timely resolutions
• Communicate clearly with customers and colleagues
• Have strong interpersonal skills and enjoy working in a team
• Are technically proficient (with experience in products, internal systems, APIs, SQL, and data services)
• Have strong problem-solving and analytical skills

Benefits of Working with Us
We offer:

• A competitive salary
• Company-provided laptop
• Bonus scheme
• 25 days of annual leave, plus bank holidays
• Hybrid working model
• Healthcare and company pension
• Cycle to work and Wellbeing Programme
• Opportunities to attend global company events
• Access to e-learning and career progression support

You can find more details about our benefits on the Careers page: https://careers.creditsafe.com/gb.

Inclusivity Statement
We are committed to creating an inclusive workplace and value diversity. If you need support with your application, please let us know.