Knowledge Management and Bid Analyst

Job Summary
The Knowledge Management and Bid Analyst will contribute to improving customer support and operational efficiency at Creditsafe USA. This junior role involves working with data, product, and customer support teams to spot common issues, build helpful documentation, and assist with bid processes like RFPs. You’ll use AI tools to help answer questions, support account managers, and track team progress. This is a great opportunity for someone early in their career to gain cross-functional experience in a collaborative environment.

Key Responsibilities

• Work alongside data, product, and customer support teams to identify common customer queries, questions, and problems by reviewing support tickets and feedback.
• Develop and maintain simple, clear documentation such as user guides, FAQs, and troubleshooting tips; organize these in platforms like help hubs, SharePoint, and internal knowledge bases.
• Help establish Best Documentation Practices (BDPs) to make knowledge resources consistent and easy to use across the team.
• Establish processes and champion AI tools to assist with query responses, provide insights, and enable account managers to handle issues more independently.
• Assist in completing RFPs by collecting information, coordinating with teams, and helping draft responses to support business development.
• Promote cross-functional teamwork by participating in meetings, sharing resources, and aligning efforts with company objectives.
• Monitor progress and KPIs for support teams, such as response times and customer satisfaction; prepare basic reports and suggest improvements.
• Learn and apply industry best practices in knowledge management, AI tools, and bid processes to support team growth.

Qualifications and Requirements

• Preferred, but nor required if one has adequate experience. Bachelor’s degree in Business Administration, Information Management, Communications, or a related field (or equivalent experience; recent graduates encouraged to apply).
• Minimum 1-2 years of experience in areas like documentation, customer support, data entry, or administrative roles; experience in credit information, fintech, or similar industries is a plus but not required.
• Basic familiarity with tools like Microsoft SharePoint, Google Workspace, or help desk software; willingness to learn AI platforms (e.g., for query automation).
• Strong written and verbal communication skills, with an ability to simplify information for users.
• Interest in cross-functional collaboration and basic project tracking, including using data for simple analysis.
• Eagerness to learn about RFPs, bid processes, and compliance in B2B services.
• Ability to thrive in a fast-paced setting with good organizational skills and attention to detail.

Skills and Competencies

• Proficiency in documentation tools (e.g., Word, Excel), with openness to AI and data tools.
• Soft Skills: Team-oriented, analytical curiosity, adaptability to new tech.
• Preferred: Any prior exposure to credit reporting, SaaS, or customer-facing roles.

What We Offer

• Competitive salary and benefits package tailored for junior professionals.
• Mentorship and growth opportunities in a global organization.
• Hybrid or remote work options (depending on location).
• A supportive culture emphasizing innovation and customer success.

Applicant must include a resume/cv, as well as a cover letter that outlines your qualifications and       explains why you believe you are a strong fit for this role.