M365 Engineer

Job Title: M365 Engineer

Location: Cardiff,

Department: Corporate Solutions

🌍 Who We Are

At Creditsafe, we believe in building a workplace where inclusion, growth, and well-being are embedded in everything we do. Guided by our values—customer obsession, trust, respect, and courage to be different—we have created a culture where individuals can thrive and careers flourish.

We support over 100,000 businesses worldwide through connected data and user-centred solutions powered by AI, machine learning, and automation. Our global community of Creditsafers spans 25 offices across 14 countries, working together to solve complex challenges and learn from each other.

Twice listed in The Sunday Times’ 100 Best Companies to Work For, we are proud of our legacy of supporting people to build meaningful careers in a workplace where everyone can bring their whole self to work.

🧭 About the Role

We are looking for an experienced and proactive M365 Engineer to join our Cardiff Bay team. This hybrid role involves working from the office at least 50% of the time, in line with our hybrid working policy.

You will play a key role in developing, maintaining, and securing our modern cloud-first infrastructure. You’ll focus on Microsoft Azure and M365 services—including the Enterprise Mobility + Security (EM+S) suite—supporting secure and accessible environments across our organisation.

This is a collaborative, hands-on role where your insight and experience will shape our end-user compute strategy and support smooth, secure service delivery.

🛠️ Key Responsibilities

Maintain and support a range of M365 services (e.g. Exchange Online, Teams, SharePoint, Intune, OneDrive, Power Platform).
Escalate and resolve technical issues, including working with vendors.
Strengthen security and compliance across M365 and SaaS platforms.
Identify and automate repeatable processes to improve efficiency.
Produce metrics and documentation to support system management.
Contribute to solution architecture and technical planning.
Stay current with M365 updates and the Microsoft roadmap.
Provide advanced (3rd-line) support for technical issues.
Collaborate with IT and non-technical teams to support organisation-wide needs.

This list is not exhaustive and additional duties may be assigned as appropriate.

🧠 Skills & Experience

We value skills and experience gained in a range of ways—including employment, freelance projects, self-study, or volunteering.

Essential:

Hands-on experience with M365 and Azure services.
Strong understanding of IT networking fundamentals (e.g. DNS, DHCP, TCP/IP).
Experience with Active Directory/Entra ID administration.
Familiarity with PowerShell or other automation tools.
Effective problem-solving and communication skills.
Ability to work independently and document clearly.
Openness, collaboration, and a supportive attitude.
Degree in a relevant field or equivalent professional experience.

Desirable:

Microsoft 365 certification(s).
Experience with Generative AI tools.
Background in managed service environments (MSPs).
Experience managing the EM+S suite.
Familiarity with testing in a systems environment.

💬 Accessibility & Adjustments

We are committed to making our hiring process as inclusive and accessible as possible. We’re happy to make adjustments at any stage to support your needs—please let us know what works best for you.

Examples include:

Additional processing time or interview formats in writing
Screen reader–friendly documents
Remote interview options

🌍 We Welcome All

We welcome applications from candidates of all backgrounds. If we can offer this job description or any part of the application process in a different format, please let us know.

🎁 Benefits

Competitive salary
Company laptop
Bonus scheme
25 days annual leave (plus bank holidays)
Hybrid working model
Healthcare and company pension
Cycle to Work scheme and wellbeing support
Global team gatherings and events
E-learning and structured career development

Full list available at: https://careers.creditsafe.com/gb