About the Role 

Note: Previous product experience is desirable, but not essential.  

We’re looking for an Associate Product Manager to join our product team and help shape the future of our Back Office applications.  

As an Associate Product Manager, you’ll work closely with Product Managers, stakeholders, and development teams to translate business requirements into deliverable product enhancements. You’ll help manage the product backlog, write clear requirements, and ensure our internal systems are scalable, reliable, and aligned with business objectives.  

You will be responsible for setting the product priorities for the Back Office application, enabling our employees to work efficiently and deliver exceptional customer experiences. We focus on simplifying processes, reducing manual effort, and creating operational efficiencies across the business. 

Our Back Office application sits at the centre of how we deliver value to our customers, enabling the processes, data, and operational workflows that power our solutions. As we continue to scale and evolve our back-end capability, this role will play an important part in shaping systems that are critical to the business today, while offering the opportunity to contribute to high-profile initiatives that support Creditsafe’s future growth. 

Key Responsibilities 

Product Delivery & Backlog Management 

• Create and maintain epics, features, user stories, and requirements documentation. 

• Assist in managing and prioritising the product backlog, ensuring work aligns with business priorities and operational needs. 

• Prioritise service line creation to best support business needs. 

• Work closely with development teams to clarify requirements and support sprint planning activities. 

• Define clear acceptance criteria and participate in user acceptance testing. 

Stakeholder Collaboration 

• Partner with internal stakeholders to understand pain points, business processes, and opportunities for improvement. 

• Facilitate workshops and requirement-gathering sessions. 

• Translate complex business requirements into actionable development tasks. 

• Ensure stakeholders remain informed on progress, priorities, and delivery timelines. 

Process Improvement 

• Identify opportunities to streamline workflows and automate manual processes. 

• Challenge existing ways of working and recommend scalable solutions that deliver long-term value. 

• Support continuous improvement initiatives across internal systems and operational processes. 

You will gain –

• The opportunity work with the Senior Product Manager to align initiatives with wider business objectives. 

• Develop an understanding of business workflows, operational processes, and organisational goals. 

• Gather user feedback and analyse operational challenges to inform future enhancements. 

• Contribute to the Back Office product roadmap. 

What We’re Looking For 

Essential Skills & Experience 

• Ability to break down complex business requirements into clear user stories and requirements. 

• Analytical mindset with the ability to use data to support decision-making. 

• Excellent communication and stakeholder management skills. 

• Strong organisational and prioritisation skills. 

• Experience working within Agile delivery teams. 

• Strong attention to detail and a passion for improving user experiences and business processes. 

• Comfortable working with technical and non-technical stakeholders. 

• Experience working with internal business systems. 

Success Measures 

Success in this role will be demonstrated through: 

• Well-defined and prioritised product backlogs. 

• High-quality requirements and user stories that reduce ambiguity for delivery teams. 

• Improved operational efficiency through delivered product enhancements. 

• Strong stakeholder satisfaction and engagement. 

• Increased adoption and effectiveness of internal business systems. 

• Delivery of features that provide measurable business value and process improvements.