Credit Control Specialist

Job Title: Credit Control Specialist
Location: Allentown, PA, USA
Department: Finance

KEY DUTIES AND RESPONSIBILITIES:

• Make collection calls and/or correspondence
• Customer service regarding collection issues
• Resolve client discrepancies and short payments
• Reduce delinquency for assigned accounts
• Perform other assigned tasks and duties necessary to support the Accounts Receivable Department
• Enlist efforts of sales and CRM to accelerate the collection process

ESSENTIAL FUNCTIONS:
• Phones calls to assigned delinquent customers
• Reconcile customer disputes as they pertain to payment of outstanding balances
• Monitor and maintain assigned accounts and customer calls

REQUIRED SKILLS:
• Accounts Receivable knowledge/experience
• Strong attention to detail
• Goal oriented
• Experience with Excel
• Excellent customer service
• Strong written and verbal communication abilities
• Ability to prioritize and manage multiple responsibilities

**Knowledge of Billing and Collections procedures a plus but not required