Credentialing Specialist

Job Title: Credentialing Specialist
Location: Allentown, PA, USA
Department: Data
Reports To: Product Manager

Full Time position, Monday-Friday 8:30am-5:00pm

Essential Duties and Responsibilities:*
• Lead the credentialing management process
• Perform on-boarding tasks from beginning to completion
• Booking appointments with customers
• Assist new customers with completion of the on-boarding application
• Track the status of the customer
• Sending timely follow-ups and reminders to support a seamless experience
• Technical support for Docusign Application, Virtual On-site App and any other queries relating to credentialing
• Perform quality checks on completed applications
• Point person for third party supplier
• Coordinate with Sales and Administrative teams
• Follow company procedures/standards/processes

Minimum Requirements:
• Organized and detail oriented
• Self-motivated with the ability to work in a fast paced / changing environment
• Demonstrate effective phone/verbal and written communication skills
• Manage workload and prioritize tasks
• Excellent computer skills
• Handle sensitive and confidential information without difficulty

Experience – Essential:
• Beginner to intermediate experience in Microsoft Excel; with the ability to perform v-lookups
• Ability to form good working relationships with internal depts. and customers
• Proficient in managing multiple task simultaneously
• Strong data input and auditing skills
• Confidence troubleshooting and resolving issues

Experience – Advantage:
• An associates or bachelor’s degree in business, computer science or information systems
• Ability to work independently with little supervision required
• Experience in the following platforms
o Excel
o Docusign
o Adobe