Technical Scrum Master

Job Title: Technical Scrum Master
Location: Cardiff Bay, Wales
Salary: Market Rate
Department: Development - Customer Platform
Reports To: Engineering Manager

To become a Technical Scrum Master at Creditsafe , read the below, match the criteria and hit apply.


Our success over the last 25 years and our ongoing growth can be attributed to our people and our strong culture. Culture and engagement really are part of our DNA here at Creditsafe and we take pride in making Creditsafe a great place to work. It’s important to us that people can be themselves, feel a sense of professional and personal growth and feel part of a global community.

We offer a varied range of benefits that support a good work-life balance, including a hybrid approach to work, which enables you the flexibility needed to thrive.


Creditsafe’s Customer Platform team consists of a blend of Software, Data and QA Engineers ranging from junior to senior levels. This highly Agile team resides between both Cardiff, South Wales and Hyderabad India.

The Customer Platform is at the heart of Creditsafe, controlling provisioning, authentication, authorization and reporting for all our products. The platform contains numerous full-stack technologies including cloud-based applications residing in both AWS and Azure, industry standard ID management and is constantly evolving as we support the future requirements of Creditsafe’s growing product portfolio.


The technical development scrum master plays a vital role, taking a leadership role in the delivery and maintenance of products. Working in a dynamic business environment and at times within a geographically dispersed team, you will coach your team to ensure the delivery of high-quality solutions.


  • Develop, coach and motivate teams in order to successfully deliver high quality business solutions.
  • Facilitate all Agile ceremonies such as daily stand-ups, refinement, three amigos, demos and retrospectives.
  • Provide proactive Agile coaching and mentoring to scrum team and business stakeholders, identifying opportunities for improving outcomes.
  • Guidance and direction of Agile best practices amongst the engineering teams.
  • Work closely with the Product Owner to define the product roadmap and ensure the product backlog is maintained to enable successful delivery.
  • Contribute to the Creditsafe Agile community, driving opportunities for improvement.
  • Provide technical leadership through coaching and mentorship to guide a scrum team towards successful delivery.
  • Take ownership of any impediments that occur within your team to ensure an appropriate solution is found, escalating where necessary.
  • Help support the team in maintaining existing software and data infrastructure.
  • Promote software quality by using Agile and lean development methodologies such as test driven development, continuous integration and continuous delivery.
  • Assess opportunities for application and process improvement and share with team members and/or affected parties.
  • Adhere to high-quality development principles while delivering solutions on-time and on-budget.
  • Identify and encourage areas for improvement and personal development within the team as part of a supervisory role.

The responsibilities detailed above are not exhaustive and you may be requested to take on additional responsibilities deemed as reasonable by their direct line manager.


  • Degree in Computer Science or similar.
  • Demonstrable Expert knowledge of Agile leadership methodologies including Scrum and Kanban, ideally leading multiple small development teams.
  • Experienced at introducing engineering teams to Agile practices and improving agile practices on existing teams.
  • Experience of working with a geographically diverse scrum team.
  • Ideally has a background in software development.
  • A qualification within Agile from a recognised body e.g., Scrum Alliance, SAF, etc.
  • Experience of AWS and Azure cloud technologies, in their associated services.
  • Understanding of relational and cloud based databases.
  • High level knowledge of AzureDevOps and all the features around AzureDevOps that helps run manage a scrum team.
  • Knowledge of continuous delivery e.g. GIT, Docker, Jenkins, gradle, maven and similar technologies.
  • An understanding of web service architectural styles such as REST, Micro services, SOA , WCF, WSDL.
  • Ability to coordinate multiple stakeholder needs across internal and external teams.
  • Experience of coaching and helping team members develop their potential.

Creditsafe is an equal opportunities employer that values diversity. Please contact Creditsafe if there is any support you need with your application.